Benefits of managed IT services provided by Svayam
Add a personal touch to every shopping experience with CRM for retail. A professionally managed CRM can give you the decisive edge to:
- Grow your business while our experts handle your technology.
- Get more done with information technology that increases productivity and efficiency.
- Eliminate budgeting surprises with a flat monthly rate for comprehensive IT coverage.
- Protect your business and your data from unexpected problems and unwanted intruders.
360 Degree View
A unified platform to gain a comprehensive view of your customers, contacts, and entire sales and support engagements.
Quote to Invoice
Transition seamlessly from quote to order, and from order to invoice, while managing products and services. Set prices, specify quantities, and send them directly to your customers from the CRM.
Custom Sales Process
Svayam allows you to create multiple custom stages, personalized views, and reorganize the layout to fit your specific needs.
Click-to-Call Solution
No need for a separate calling system—with the built-in click-to-call feature, you can manage inbound and outbound calls, which are automatically logged and include call recordings, all within the CRM.
Our managed IT services let you concentrate on what matters
Are you busy putting out IT fires instead of focusing on your core business? Let Svayam take care of managing your CRM for you so you can start handling customer needs easily.
Cutting-edge tools
that drive performance
If your technology is draining resources rather than optimizing them, we can get you back on track. A professionally managed services provider can give you the decisive edge to:
Full Case Management
Completely automate the creation, assignment, and resolution of cases. Simplify seamless collaboration among team members to boost first-time resolution rates.
Manage Satisfaction
Gather customer satisfaction and NPS scores directly in the CRM and utilize workflows to automate case follow-up, ensuring customer feedback is translated into actions that improve their experience.
Customizable Reports
Enjoy complete flexibility to generate customer reports and visualize the status and outcomes throughout the entire customer and supplier journey.
Workflows
Design custom workflows to automate any aspect of your marketing, sales, support, and supplier processes within the CRM environment.
Automated Email
Configure automation triggers to send emails both internally and externally.
Automated WhatsApp
Configure automation triggers to send Whatsapp messages both internally and externally.