Benefits of managed administration services provided by Svayam
Solutions built for the entire support ecosystem A professionally managed administration can give you the decisive edge to:
- Proficiently store and access their information.
- Centralized management of multiple departments.
- Eliminate budgeting surprises with a flat monthly rate for comprehensive IT coverage.
- Protect your business and your data from unexpected problems and unwanted intruders.
Increased Productivity
By automating tasks like report generation, inventory management, and timesheet tracking, ERP systems save employees time and reduce manual data entry.
Revenue Management
Svayam offer a streamlined, accurate summary of financial data with minimal user effort.
Enhanced Analysis
Customizable dashboards, real-time status updates from different departments to make informed decisions promptly. Get more freedom to manage your department.
Improved Customer Satisfaction
Svayam handles customer data and tracks sales history this helps understand customer needs better.
Our managed IT services let you concentrate on what matters
Svayan gives support teams more accuracy in staffing, more ease and control in schedule creation, and better visibility into the data that helps them improve performance and advocate for themselves.
Features built to scale and adapt with you
Real-Time Dashboard
Access a comprehensive view of all support channels and agent statuses in real-time to oversee adherence and make informed adjustments during the day.
Team Performance Reporting
Quickly detect any issues with SLA compliance or adherence through the Team Performance Report.
Agent Scorecard
Analyze individual agent performance in detail to promptly address productivity issues. Access key metrics such as QA scores, occupancy rates, SLA compliance, and more.
Team Performance Reporting
Identify gaps in SLA compliance or adherence swiftly using the Team Performance Report.
Ticket Lifecycle Tracking
Monitor the journey of any ticket and track escalation and transfer rates across channels, teams, and queues.
Trends Report
Examine contact volume data either in aggregate or by channel, and adjust time intervals for more detailed metrics.