Privacy Policy
Svayam ERP (Shreya Software Services Private Limited)
Last Updated: January 5, 2024
This Privacy Policy explains how Svayam ERP, operated by Shreya Software Services Private Limited, collects, uses, discloses, and protects your personal information when you use our services. It also explains your privacy rights and how applicable laws safeguard your data.
By using the Svayam ERP Service, you consent to the collection and use of information as described in this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Capitalized words have meanings defined under the following conditions. The following definitions apply equally whether used in singular or plural form.
Definitions
Account/License: A unique account created for you to access our Service.
App: Our mobile apps available via the Google Play Store.
Company: Refers to Shreya Software Services Private Limited, Svayam ERP, S21-B Wing, Express Zone, Malad East, Mumbai-400097.
Cookies: Small files placed on your device to track your browsing history and enhance your experience.
Country: Refers to India.
Device: Any device such as a computer, smartphone, or tablet that can access the Service.
Personal Data: Any information related to an identifiable individual.
Service: The Website or App provided by Svayam ERP.
Service Provider: A third-party who processes data on behalf of the Company.
Usage Data: Data collected automatically about how you interact with the Service.
Website: Svayam ERP’s website accessible at www.svayam.co.in.
You: The individual or legal entity using the Service.
2. Data Collection
Types of Data Collected
Personal Data By using our services, you agree to voluntarily provide personal information, including sensitive data.
We may collect: Name, email address, phone number, address, Trade name, company details, IP address, browser type, and version
Location data
Login details via social media (Facebook, Google, Twitter, LinkedIn)
Usage Data Automatically collected data may include:
Your device’s IP address
Time spent on pages and sections of our Service
Diagnostic data like browser type and app interaction
3. Use of Your Personal Data
We use your personal information for:
- Providing and improving our Service
- Managing your Account/License
- Contacting you about updates and notifications
- Handling your inquiries or requests
- Marketing offers and services (with your consent)
- Compliance with legal obligations
- Analyzing trends to improve services
4. Sharing Your Data
We may share your data with:
- Service Providers: To help operate the Service.
- Business Transfers: In case of mergers or acquisitions.
- Affiliates: To ensure a consistent experience across our group companies.
- With Your Consent: For other purposes you specifically authorize.
5. Data Retention
We retain your Personal Data only as long as necessary for the purposes stated in this policy or as required by law. Usage data is retained for a shorter period, unless needed for improving security or functionality.
6. Data Transfer
Your information may be transferred and stored in other jurisdictions, including outside India. We ensure appropriate safeguards are in place to protect your data in line with Indian and international privacy laws, such as the General Data Protection Regulation (GDPR).
7. Disclosure of Your Data
We may disclose your Personal Data:
- To comply with legal requirements
- In response to valid court or government orders
- To protect our rights and the safety of others
- During business transfers such as mergers or acquisitions
8. Data Security
We use industry-standard measures to protect your personal data. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Data Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request corrections or deletions of inaccurate data
- Restrict or object to the processing of your data
- Data portability, i.e., receive a copy of your data in a machine-readable format
- Withdraw consent at any time (if processing is based on consent)
10. Children’s Privacy
Our Service does not address children under the age of 13. We do not knowingly collect data from anyone under this age. If a parent or guardian believes their child has provided us with Personal Data, they can contact us to remove such data.
11. Cookies
We use cookies to improve your experience and monitor usage. You can manage cookies through your browser settings, but please note that disabling cookies may impact the functionality of the Service.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be notified via the Service and will take effect upon posting.
13. Deleting Your Account
Upon deactivation of your account, all associated data will be permanently deleted. No refunds will be provided in the event of account deactivation.
14. Contact Us
For any questions or concerns regarding this Privacy Policy, you can contact us:
- Email: info@svayam.co.in
- Phone: +91 02241499099
- Mail: S21-B Wing, Express Zone, Malad East, Mumbai-400097, India